Refund policy

Refund policy

In case you want to return, kindly raise a request within the 2 days from date of delivery of your order, by emailing with order no and other details to ‘rivasfashioncreation@gmail.com’

 

Please rest assured, we shall process it subject to usual quality inspection. Kindly note that the tags should be intact and product(s) should be unused.

 

It can take up to 7 days for a reverse pickup to be done, once a customer raises a request for the same. And up to 7 to 10 days for the returned product to reach us.

 

Refund Credit Note will be issued deducting the courier charges and reverse pickup charges incurred by Riva’s Fashion Creation once the returned goods reach us and have been checked and confirmed by our quality team. In case the product is found used or damaged, Riva’s holds the right to limit or refuse the refund.

 

Credit note will have no expiry.

 

In case of defective/damaged product received, for Return of product unboxing video will be required.

 

For international orders Reverse Pickup and Courier charges are to be borne by customer.